About Jeff
Hi! I’m Jeff Shade, and I have worked in the automotive service industry since 1984. I spent the majority of my career as a technician. I was also a Shop Foreman for 10 of those years. I have been a Service Manager for the last five years until joining the team at BMW of Sterling. Making customers happy is one of my passions, and I work extremely hard to exceed their expectations. When it comes to explaining repairs, I’m excellent at that job due to being a technician for many years; however, I broke my arm and can no longer work on vehicles, but I still share my knowledge with guests. Outside of work, I enjoy hiking, listening to music, and sports. I’m a big fan of hockey and the Boston Bruins.
Customer rating
4.8 / 5 based on 1476 ratings (975 written reviews)
Recent reviews
I took my mini to 3 other places and found out a lot of what I was told I needed was not true. I also a found out not all mini service depts. Charge a shop fee. There were several other former sterling of Mini/ BMW customers that had the same issue. This is absolutely insane!!
— Jennifer S. ,
Professional, thorough, and efficient.
— Brian H. ,
Jeff Shade got my Countryman in for annual service and everything went very smoothly.
— Frank W. ,
Jeff is a great service advisor. He's very knowledgeable, personable, and I fully trust his advice. He's one of the main reasons I still bring my 18 year-old BMW to the dealer for service.
— Roger K. ,
Jeff always takes care of my Mini!
— Melanie H. ,
Excellent as always!
— Elijah C. ,
Jeff is always knowledgeable, courteous, and ensures that the services are completed in a timely manner.
— John O. ,
Jeff is always amazing and really goes above and beyond to make me feel like a treasured customer! I traded in my Mini for a newer one and was over the moon to find out I get to keep Jeff! 🤗
— Holly H. ,
Always great service!
— Holly W. ,
Got my car taken care of quickly
— David M. ,